Refund and Returns Policy

You are responsible for inspecting your product upon receipt. Any damage incurred upon receipt must be noted on the delivery receipt and reported immediately. Any damage not noted on the delivery receipt will be considered customer damage and will not be covered under warranty. If not reported within 14 days of receipt, defects and discrepancies will be deemed "acceptable" and no returns or exchanges will be accepted. We will work with you to resolve the issue to your satisfaction. If you choose to return the damaged merchandise, the purchase price, taxes, and shipping costs will be refunded.

Proof of Purchase

Proof of purchase in the form of your original receipt will be required for any exchange, return, or service claim.

Credits and Refunds

Shipping costs will not be refunded unless the returned merchandise is found to have a manufacturing defect or was damaged in transit

A restocking fee will be charged for merchandise returned or exchanged for reasons other than manufacturer defect or damage. The restocking fee does not apply to non-furniture items as defined above

Refunds will be issued to the original form of payment, except for cash and check purchases, in which case a company check will be issued and may take up to 1-3 business days to process. If an item is purchased using a Reward Certificate and returned, the Reward will be forfeited unless an exchange of equal or greater value is made at the time of return. It is your responsibility to ensure that the furniture fits within all interior structures and into the required space. Items returned or exchanged due to size issues will be refunded in the form of a store gift card only, less the initial shipping and/or restocking fee. For items picked up at home, refunds will be processed once they are received and inspected at the warehouse. Depending on your pickup location, it may take up to 3 days for this refund to be processed.