Returns Policy

At Kateproms, we want you to love every item you order. If for any reason you’re not completely satisfied, you can return eligible items within 30 days of receiving your order. Your happiness is our priority, and we aim to make the return process simple, fast, and hassle-free. 🌟

How to Initiate a Return:

• Ensure items are unused, unwashed, and in original condition with all tags attached.

• Email us at info@kateproms.com to start your return. Our team will provide easy step-by-step instructions to ensure your return is processed smoothly.

Refunds:

• Once we receive and inspect your returned items, your refund will be processed within 1–3 business days.

• Refunds are issued to your original payment method. Please note that shipping fees are non-refundable.

• You will receive a confirmation email once your refund is completed. ✨

Exclusions & Notes:

• Customized, personalized, or final-sale items are not eligible for return.

• Items returned outside the 30-day window cannot be refunded.

• Please retain proof of return shipment until your refund is confirmed.

We are committed to providing a smooth and trustworthy shopping experience. Your satisfaction is our top priority, and our team is always ready to assist you with any questions or concerns regarding your order. 💖