Refund and Returns Policy
Overview
Our refund and return policy is valid for 90 days. If 90 days have passed since you received your item, we are unable to offer you a full refund or exchange.
Our refund and return policy is valid for 90 days. If 90 days have passed since you received your item, we are unable to offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return item requirements:
Return item requirements:
- Item must be unworn, unused, and in good condition with original tags and packaging.
- All swimsuits and onesies must be tried on in underwear. Protective sanitary strips must remain in place and cannot be removed.
- Due to hygiene reasons, earrings cannot be returned.
If your return does not meet these conditions, we will not be able to accept your items and they will be refused and returned to you.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
There are certain situations where only partial refunds are granted:
An item with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 90 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and automatically be applied to your credit card or original method of payment, within a certain amount of 1-3 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 1-3 business days for your refund to be officially issued.
Next, contact your bank. Refunds usually take 1-3 working days.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Kateproms
2201 S Interstate 35, Denton, TX 76205, United States
Shipping Returns
To return your product, you should mail your product to:
Shipping Returns
To return your product, you should mail your product to:
Kateproms
2201 S Interstate 35, Denton, TX 76205, United States
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
Need help?
Contact us at [email protected] for questions related to refunds and returns.